El Al has been getting a lot of heat lately. Canceled flights, no callbacks, passengers feeling abandoned. Our community sent in hundreds of questions and I sat down with Alon Lavi, El Al’s head of customer experience, to get real answers.
He’s answering from a bomb shelter. That tells you everything about what they’re dealing with.
We cover why flights are leaving half empty, how they’re deciding who gets rebooked, the pricing controversy, and what they’re doing to fix their customer service.
